Shipping policy
Where we ship
Neurocense ships to the United States and Canada only. We do not ship anywhere else at this time. If your address is outside these two countries, checkout will not offer a shipping method.
Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM ET, on a weekend, or on a holiday are processed the next business day.
Delivery estimates
Canada: 3–7 business days after dispatch.
United States: 4–9 business days after dispatch.
These are carrier estimates, not guarantees. Carrier backlogs, weather and border processing are outside our control.
Shipping rates
Rates are calculated at checkout based on your destination and the weight of your order. The rate shown at checkout is what you pay us for shipping.
Taxes and duties
All orders ship from Canada. Applicable Canadian taxes are shown at checkout. Any import duties, taxes or brokerage fees charged by the destination country are the responsibility of the recipient and are not included in the amount collected at checkout.
Tracking
You’ll get a confirmation email when your order is placed, and a second email with a tracking number when it is dispatched. Please allow up to 48 hours for tracking to start updating.
Address accuracy
Please check your shipping address carefully before completing your order. We can’t change an address once an order has been dispatched. An order returned to us as undeliverable because of an incorrect or incomplete address can be reshipped at your cost, or refunded less the original shipping charge.
Lost, delayed or damaged parcels
If your order is marked delivered and you can’t find it, please check with your household and neighbours and contact the carrier first. If it hasn’t turned up within 3 business days, email us and we’ll help.
If your order arrives damaged, email us within 7 days of delivery with photographs of the packaging and the item.